Good customer service is all about bringing consumers back. Happier customers not only are more likely to return to your product and can also generate positive organic press for you. Further on, here are some ways you can generate extra benefits by keeping them happy.
Make Your Customers Feel Valued
Going the extra mile by giving each customer individual attention can make all the difference. This makes them not only more comfortable with your brand but also helps them see greater value in your work.
Know What You’re Selling
Customers look for well trained and well-aware employees when they engage with a brand. Any lapses of knowledge are often looked upon poorly so ensure that all your employees learn everything about your products, and can answer your customer’s questions easily.
Generate Added Value
Give your customer’s undivided attention. Being multi-tasking is perceived as being rude and can lead to loss of customers. Make sure to make eye contact with your customers if it’s an offline purchase. Be very clear with your tone and be presentable.
Value Your Customers’ Time
Everyone works on a busy schedule and so nothing is more frustrating than having to deal with inefficiencies. Complicated answering systems, being left unattended, or unnecessary procedures can lead to you losing consumers. A customer’s time is just as important as yours.
Listen to Customer Feedback
Things may not always go smoothly, therefore it is important to create a channel for frequent customer feedback. Ask about what they liked best and least about your service. And most importantly, attend to as many customer letters as possible.
Deliver the promised value
Create and deliver on the expectations promised to the customers; follow-up quickly if needed. Aim to complete all your deliverables on time without much compromise.
Have Fun at Work
Customers are much happier if and when you genuinely enjoy your work and put all your effort into it. Be it through humour or attention to detail – make them comfortable, and focus on making the experience pleasant for them.
Thank Your Customers
Sincerely thank your customers. Thank them for calling, supporting your business, calling in for help, or even when registering a complaint! Every customer is a chance to improve, be grateful for that.
Every good business relies on happy customers for growth and development. Here are some awesome digital marketing campaigns that can inspire you to go the extra mile!
Opinions expressed by AsianBlurb contributors are their own.
Zakary Kelley is a technology reporter for Business Blurb covering social media and the digital products that are changing our lives.
